Returns & Refund Policy

DIGITAL GLOBAL BUSINESS HUB LTD offers a range of services, including general goods and services, agro-allied products, agricultural and farm-related supplies, procurement and trading services, event-related services, restaurant and catering services, and ICT and communication technology-related services. This Refund Policy outlines the procedures for handling returns, cancellations, exchanges, replacements, credits, and refunds for transactions made through the website, digital channels, or other authorized sales channels.

  1. Scope of this Policy
    This policy applies to transactions involving:

    • General merchandise and retail goods

    • Agro-allied products and agricultural produce

    • Food processing and farm-related products

    • Procurement, importation, exportation, warehousing, and supply services

    • Event planning, catering, and recreational service bookings

    • Restaurant and food-related orders were offered

    • ICT, networking, internet, telecom, web design, VPN, and related communication services

  2. Eligibility for Refund or Return
    A customer may be eligible for a refund, exchange, replacement, reperformance, or service credit where:

    • The wrong goods or services were supplied

    • Goods were materially damaged or defective upon delivery

    • Goods materially differ from the confirmed order

    • A duplicate or unauthorized payment is verified

    • DIGITAL GLOBAL BUSINESS HUB LTD fails to deliver a paid service for reasons directly attributable to the company

    • A service delivered is materially deficient and was not corrected within a reasonable time

  3. Non-Refundable Transactions
    Unless otherwise expressly agreed in writing, the following are generally non-refundable:

    • Used, altered, or damaged goods after delivery

    • Perishable agricultural items, fresh produce, processed food, and beverages after acceptance or delivery, except where defective or unsafe upon delivery

    • Customized, special order, or specially sourced items

    • Deposits made to secure event dates, vendors, venues, catering, staffing, or entertainment services

    • Procurement, logistics, customs, storage, and supplier costs already incurred

    • ICT and digital services, once set up, design, development, integration, deployment, or activation have commenced

    • Downloadable digital materials once access has been granted

    • Services already fully rendered or substantially performed

  4. Agricultural and Food Related Transactions
    Because some offerings may involve agricultural produce, processed foods, farm products, or catering items, customers should inspect deliveries immediately upon receipt. Complaints relating to quality, spoilage, contamination, wrong supply, or shortage should be reported promptly with supporting evidence.

  5. Procurement and Supply Services
    Where DIGITAL GLOBAL BUSINESS HUB LTD is engaged to source, procure, import, export, distribute, or warehouse goods for a customer, cancellation after supplier confirmation or shipment arrangement may attract deductions for administrative costs, supplier charges, shipping costs, customs fees, exchange losses, storage charges, and other non-recoverable costs already incurred.

  6. Event and Catering Services
    Deposits for event planning, catering, decoration, entertainment, or related service bookings may be non-refundable once planning, material sourcing, vendor engagement, or staffing has commenced. Rescheduling may be considered at the company’s discretion, subject to availability and revised costs.

  7. ICT and Communication Services
    Payments for ICT, VPN, networking, internet, telecommunication, web design, value-added services, or related digital services are generally non-refundable once technical work, registration, setup, or activation has begun.

  8. Refund Process
    To request a refund, exchange, replacement, or service review, the customer should contact DIGITAL GLOBAL BUSINESS HUB LTD using the support details on the website and provide:

    • Name

    • Order or transaction reference

    • Date of payment

    • Description of issue

    • Proof of payment

    • Supporting photographs, screenshots, or other evidence where relevant

  9. Remedies
    Where a claim is accepted, DIGITAL GLOBAL BUSINESS HUB LTD may provide the commercially appropriate remedy, including:

    • Replacement

    • Exchange

    • Repair

    • Reperformance of service

    • Store or service credit

    • Partial refund

    • Full refund

  10. Refund Timing
    Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Processing time depends on banks, payment processors, logistics partners, and other intermediaries.